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FAQ's

Does GadgetFlye offer a guarantee to their customers?

Of course! If you are not happy with any aspect of your order, let us know and we'll make it right.  We stand behind the products we sell, and even more pride ourselves on exceptional customer service.

 

How do I check the status of my order?

If available (a few of our overseas warehouses use a different form to track packages), we’ll send you your tracking number as soon as your order has been processed. In most cases order processing takes between 24-96 hours.  

 

How long does delivery take?

We know the feeling of waiting for an awesome product to arrive, so we get them to you as fast as we possibly can!

Here are our standard shipping times:

Products & Accessories: Usually 14-21 business days for all our products unless specified in the description

Due to high demand of some of our free & promotional products, please allow 2-4 weeks for delivery.

If your order hasn’t arrived inside the estimated delivery times, please contact our support team at gadgetflyecustomercare@gmail.com

PLEASE NOTE in some cases, delivery time may take up to 30 days to arrive from our suppliers. The average delivery time is much lower, but we like to make our customers aware that in very rare cases it can take up to 30 days to receive your product(s).  We appreciate your patience, and please know in some cases we use overseas vendors that take a little longer than normal to bring you the best deal.

Some of our products are shipped from our overseas warehouse direct to you. In the rare event that there is a customs charge, this will be the responsibility of the customer.

I ordered more than 1 item, why did I receive 1?

When you order multiple items at a time some are shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you!

 

How secure is my personal information?

GadgetFlye adheres to highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using 256 bit SSL (secure socket layer technology), which is widely used on the Internet for processing payments.  It is the same level security used by banks.

GadgetFlye is hosted by Shopify, the leading ecommerce platform that offers 99.9% up time and 24/7 monitoring.  With a large network of servers placed across the world, the platform is secure, robust, and offers a premium level ecommerce experience.

GadgetFlye is level 1 PCI DSS compliant, the highest level of security certification.  This says we care to protect our customer from security breaches and cardholder theft.

Our cerification badges are visible on our website (bottom left hand corner).

GadgetFlye has you covered!

And in case you are wondering, we absolutely DO NOT sell, lease or otherwise distribute any personal customer information.